Privacy Policy
Effective Date: August 2026
At Ever Lovely, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
By using our website (www.everlovely.co.nz) or placing an order with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect personal information including:
- Your name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely by our payment providers)
- Order history
- Communications you send to us
- Information about how you use our website, including cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Respond to enquiries and customer support requests
- Improve our website and customer experience
- Detect and prevent fraud
- Meet our legal and regulatory obligations
If you choose to subscribe to our mailing list, we may also send you updates about new products, special offers and promotions. You can unsubscribe at any time by clicking the unsubscribe link in our emails.
3. Payment Information
Ever Lovely does not store your credit card details.
Payments are processed securely through Shopify and our authorised payment providers using encrypted payment systems.
4. Cookies
Our website uses cookies and similar technologies to help provide a better browsing experience.
Cookies may be used to:
- Remember items in your shopping cart
- Improve website performance
- Understand how visitors use our website
- Help us improve our products and services
Most web browsers allow you to disable cookies, although some features of the website may not function correctly if you do so.
5. Third-Party Services
To operate our business, we use trusted third-party providers, including:
- Shopify (our ecommerce platform)
- Payment providers
- Shipping and courier providers
- Email marketing providers
- Website analytics services such as Google Analytics
These providers only receive the information necessary to perform their services and are required to protect your information.
6. Marketing Communications
If you subscribe to receive marketing emails, we may contact you about:
- New product releases
- Special offers
- Promotions
- Ever Lovely news
You may unsubscribe at any time using the unsubscribe link included in every marketing email.
7. Protecting Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
While no online system can be guaranteed to be completely secure, we use reputable service providers and industry-standard security measures to help safeguard your information.
8. Accessing or Correcting Your Information
Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.
To make a request, please contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, our services or legal requirements.
The latest version will always be available on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Ever Lovely
Email: hello@everlovely.co.nz
Website: www.everlovely.co.nz