Returns

At Ever Lovely, we want you to love your purchase. If something isn't right, we're here to help.

Damaged or Faulty Items

We take great care in packaging every order. However, if your item arrives damaged, is faulty, or is not as described, please contact us within 7 days of receiving your order.

Please include your order number, a brief description of the issue and, where possible, photographs. We'll assess the issue promptly and work with you to provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act 1993.

Refunds

Where a refund has been approved, it will be processed to your original payment method as soon as practicable. Please allow a few business days for your bank or payment provider to process the transaction.

Change of Mind

As a small business, we encourage customers to choose carefully before placing their order, as we do not generally accept returns or exchanges for change of mind.

If you need to cancel your order before it has been dispatched, please contact us as soon as possible. If your order has not yet been shipped, we'll do our best to accommodate your request.

Need Assistance?

If you have any questions about your order or require assistance, we'd be delighted to help.

Email: hello@everlovely.co.nz

This Returns Policy is in addition to, and does not limit, your rights under the New Zealand Consumer Guarantees Act 1993.